Return & Refund Policy

Thank you for shopping at Fixero.

We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled when you shop on fixero.co.

1. Return Window

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Complete with all accessories, manuals, tags, or included parts
• Not damaged by misuse, improper handling, or normal wear and tear

Return requests made after 30 days from delivery may not be accepted.

2. How to Request a Return

To request a return, please contact us first at:

Email: support@fixero.co

Please include:

• Your order number
• Your full name
• The email address used for the order
• Reason for return
• Photos or videos if the item is damaged, defective, or incorrect

Please do not send items back before contacting us. Returns sent without approval may not be accepted.

3. Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

If the return is approved because of our mistake, such as a defective, damaged, or wrong item, we may provide a replacement, refund, or return instructions at no extra cost to you.

Original shipping fees may be non-refundable unless required by law or unless the issue was caused by us.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide clear photos or videos showing the issue. After reviewing your request, we may offer one of the following solutions:

• Replacement item
• Refund
• Partial refund
• Store credit
• Other appropriate solution depending on the case

We may not be able to approve claims without clear evidence of the issue.

5. Non-Returnable Items

Some items may not be eligible for return, including:

• Used or damaged items
• Items without original packaging
• Clearance or final sale items
• Gift cards
• Personalized or custom-made items
• Personal care or hygiene-related products, if opened
• Items returned after the return window

If a product is non-returnable, we will try to state this clearly on the product page where applicable.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

7. Partial Refunds

In some cases, only a partial refund may be granted, including when:

• The item is not in its original condition
• The item is missing parts or accessories
• The item shows signs of use
• The item was damaged after delivery
• The return was approved as an exception

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at support@fixero.co with your order number and details of the issue.

9. Order Cancellation

You may request to cancel your order before it has been processed or shipped.

Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible. In that case, you may need to wait for delivery and follow our return process.

10. Shipping Delays

Delivery times may vary depending on product availability, supplier processing, shipping carrier delays, customs processing, and destination.

If your order is significantly delayed, please contact us. Where required by applicable law, you may have the right to cancel the delayed order and receive a refund for unshipped items.

11. Lost or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, please check with:

• Household members
• Neighbors
• Building reception
• Local delivery carrier
• Your mailbox or delivery area

If the package still cannot be found, please contact us and we will help review the issue.

We are not responsible for lost packages caused by incorrect or incomplete shipping addresses provided by the customer.

12. Wrong Address

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned, lost, or delivered to the wrong address because of incorrect customer information, we may not be able to provide a full refund.

Please contact us as soon as possible if you notice an address mistake.

13. Contact Us

If you have any questions about returns or refunds, please contact us:

Fixero
Website: fixero.co
Email: support@fixero.co